Returns & Refund Policy

Commitment to Quality

At Zybelo, we are dedicated to delivering products that are effective and we stand behind the effectiveness of our products and recommend using them for at least 14 days to experience their full benefits. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee period, please contact us at info@zybelo.com.

Cancellation Policy

Please make any changes or cancellations to your order within 24 hours of placement. Beyond this period, we may not be able to modify your order as it moves into processing. If you cancel within the 24-hour window, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident in our product's capabilities. Use our products for a minimum of 14 days to see the results for yourself. If you are still not satisfied and wish to return the items, you may do so within 60 days from purchase. Please note, shipping fees are non-refundable.

Initiating a Return

To start a return process, please reach out to our support team via our Contact Us page, or send an email directly to info@zybelo.com. Please provide your Order Number, or the Name and Email Address used during purchase to expedite your return.

Damaged Items

We ensure our products are well-packaged to avoid damage during transit. If an item arrives damaged, report it within 72 hours of delivery by emailing info@zybelo.com with a clear photo of the damage. We’ll assess the damage and, if applicable, arrange a replacement at no extra cost. Note: We do not replace items damaged through normal wear and tear or misuse.

Shipping and Delivery

Zybelo aims for prompt delivery, but we are not liable for delays caused by external factors, including courier issues or customs delays. Contact the courier directly for delivery issues. We are not responsible for lost, stolen, or undelivered packages.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If the wrong address is provided and not corrected within 24 hours of order placement, you may not be eligible for a resend or refund.

Policy Modifications

Zybelo reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review this policy regularly. Your continued purchase and use of Zybelo products indicate your acceptance of our Return & Refund Policy.