Shipping Policy

Shipping Information

At Zybelo, we are delighted to offer FREE shipping on all orders!

Order Processing Times

Your order is important to us. Please allow 1-3 business days for us to process and dispatch your order. Once dispatched, it is considered in transit to your specified address. Note that during peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Once your order is dispatched, the delivery time will vary based on your location. Here are the estimated delivery times for different regions:

  • 🇺🇸 United States: 4-7 Business Days

Please be aware that during busy periods, shipping carriers may experience delays that are beyond our control. For international shipments, customs delays may also extend delivery times.

Order Changes and Accurate Shipping Details

Accuracy in shipping details is crucial. Please ensure your shipping information is correct at checkout to avoid delays. If there are any issues with your shipping details, our support team will contact you within 3 business days to confirm. If we do not receive a timely response, we may need to cancel your order.

Should you need to update your shipping details post-purchase, please contact us at info@zybelo.com within 24 hours of your order placement. We’ll do our best to accommodate changes, though changes cannot be guaranteed after 24 hours.

Delayed Delivery

While we strive to deliver your order as quickly as possible, sometimes delays occur due to factors outside our control, such as courier issues or severe weather conditions. We appreciate your patience and will keep you updated on any significant delays.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen after delivery, please contact our customer service at info@zybelo.com. While Zybelo is not responsible for lost or stolen packages once handed to the courier, we will assist you in filing a claim with the courier service. We recommend also filing a police report if your package is stolen.

SHIPPING POLICY CHANGES

Zybelo reserves the right to update or modify this shipping policy at any time without prior notice. Your continued use of our products after any changes signifies your acceptance of our updated terms.

For any further questions or if you need assistance, please don't hesitate to reach out to us directly by email. We're here to help ensure your experience is smooth and satisfactory.